If this doesn't resolve the issue, please submit a support ticket for assistance. Click the correct mailbox from the search list Ī new tab will open with the inbox of the shared mailbox that was just opened and the unread emails that weren't showing in the Outlook desktop application should now show in OWA. In the empty field, type the mailbox that needs to be openġ1. More flexible routing options are in our roadmap. , which perform special actions in email providers like Gmail and Outlook, are currently treated as normal characters on custom addresses. Now you have to delete the unread emails from Trash folder also. Now all your unread emails move to the Trash folder. Next to previous option, tap on Delete option. Go to Select button on top left side and choose Unread option. From the menu, click "Open another mailbox"ġ0. Email Routing (beta) does not have advanced routing options. Open your Gmail account and sign in with your login credential. ![]() In the upper right corner of the screen, click your name and pictureĨ. Once the screen loads, find the Outlook icon ( ) from the left menuĦ. From the drop-down menu, click "Office 365"Ĥ. Toward the upper left of the screen, click "Managed Favorites"ģ. ![]() This article will demonstrate how to access the shared mailbox using Outlook Web Application (OWA) so a user can see the unread emails that won't show up within the Outlook desktop application.Ģ. (E.g.: the inbox unread items badge number displays 6 unread emails, but when you click on the inbox to see the unread emails, you only see 4 unread emails.). When an external user sends an email to an RMHS shared mailbox that is encrypted, the inbox of the shared mailbox will display a greater number of unread items than what is shown in the actual inbox within the Outlook desktop application. When this happens, the following behavior is observed: Shared mailboxes in the Outlook desktop app do not have the same rights as user mailboxes, and as a result, private and encrypted messages cannot be viewed in the Shared mailbox using the Outlook desktop application.
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